I’ve heard you. I’ve touched on Apple’s apparently declining quality controls, and I’ve heard your feedback. Some of you agree with me; others think Apple’s software is markedly worse these days. And you might be right. Jeffrey Zeldman:
First came software failure: Apple applications such as Safari quit on launch; the machine could not find the network. Then came kernel panics. (This is where the machine reboots into a black and white Unix screen, spitting out Matrix-like error messages. To exit, you must type the appropriate Unix commands, which implies that you know what they are.) Finally, the machine would not boot, period.
Jeez, that sounds terrible.
John Gruber adds:
[T]he fact that something went wrong for Mr. Zeldman [is not] an indication that Apple “doesn’t test” their updaters, or that they have rampant QA problems.
Bugs happen. Some will slip through even the tightest QA tests. It has always been the case, and always will be, that every upgrade of your OS ought to be preceded by a full backup.
Agreed, but this sounds pretty serious. Zeldman again:
But I wonder if Apple has lost sight of the non-Unix-oriented creative professionals whose loyalty supported the company through its hardest times. There are many of us. We admire what Apple designs, we remain committed to the platform, and we want the company to succeed. But a simple OS upgrade should not fail, should not induce panic, and should not waste three days of a user’s life.
Wait, “non-Unix-oriented creative professionals”? It’s 2015 — who writes like that?
Friday, 23 April 2004
[Zeldman’s] report detailing the entire experience is exquisitely detailed, and well worth reading — even if you, just like me and the vast majority of Panther users, upgraded to Panther without a hitch.