Why Default Settings Should Be Right ⇥ theguardian.com

Charles Arthur, the Guardian:

The truth of this was revealed to some Microsoft researchers, who in the early days of Microsoft Word asked lots of people to send them their configuration files. These were anonymous, because the researchers just wanted to find out what people actually preferred, so they could have those set as the defaults. To their amazement, they discovered that less than 5% had made any changes. At all.