Pixel Envy

Written by Nick Heer.

Use Your AppleCare Coverage Before It Expires

I don’t normally do public service announcements, but here’s one that I think is worthwhile: use your AppleCare benefits before they vanish. This advice applies mostly to those with AppleCare plans of a fixed term — two years for an iOS device; three for a Mac. If you have continuous AppleCare coverage because you’re on the iPhone upgrade plan or you’ve chosen an AppleCare subscription, this piece may be less relevant.

I’ve had AppleCare+ on my iPhone X since I bought it; the two-year plan expires at the beginning of November. I don’t normally buy AppleCare, but the fragility of a device with two large panels of glass combined with its expense encouraged me to pick it up. It’s been nearly two years since I bought my phone and, since I don’t plan on upgrading until next year, I thought it would be a good idea to make it feel new for a little while longer. I figured I’d try replacing my scratched display for the AppleCare cost of about $40 Canadian.

I booked an appointment Saturday as a “cracked screen” — there’s no option for “a few hairline scratches and my oleophobic coating has worn off” — and was completely honest with the Genius upon arriving about what I wanted to do. They said it was fine. I came back about forty minutes later to pick up my re-screened iPhone and was told that I’d be getting a new device because they found a swollen battery after opening it up.

This isn’t a suggestion to blag a new phone by exploiting AppleCare benefits. It’s a reminder to make the most of the coverage you already have. I’m glad I booked an appointment to address an issue that is arguably trivial and solely cosmetic. I think it’s worth getting an appointment near the end of a fixed-length AppleCare plan to verify that everything about your device is working correctly, and to fix or replace anything that may not be. It can keep your device feeling like-new for years to come.