Pat Dryburgh tries to buy Photoshop CS6:
I’m no expert at payment processing, but I’ve bought a thing or two on the Internet. Some of these things have been software applications, and some of those have been from indie development shops run by a single developer. Each of these experiences has been flawless, allowing me to use the software within minutes, if not less.
And yet Adobe, a massive company with thousands of employees, can’t process an order sooner than 24 hours?