In the days leading up to our face-to-face encounter, they’d earned more of my trust when they acknowledged that A), they’d read the phone transcripts, and although they maintained that she was mistaken, they did not dispute my account of what Amber had told me, and B), they, too, were convinced this was not user error. […]
One of the things on which Tom, Ezra, and I seemed to agree was that Apple is not off of the hook yet. Their software failed me in a spectacular, destructive way; and since I rang that bell, many people have come forward with similar stories. Some may be a result of user error, but I have a hard time believing all are. I think Apple does, too; which is why, as of this writing, they have stated they are currently working on an iTunes update with additional safeguards added.
Sarah Perez, TechCrunch:
The iTunes update that aims to correct this problem is version 12.4, released just yesterday, TechCrunch has confirmed with sources familiar with the matter.
What’s odd is that Apple has not been able to cause music deletions to happen in internal testing. Without being able to reproduce the problem, it’s unclear at this time if the fix being shipped will actually solve this issue for good. It’s also unclear whether the issue is tied to Apple Music’s subscription service, as suspected, or if it could affect regular iTunes users as well.
In non-song-deletion news, Doug Adams of Doug’s AppleScripts for iTunes notoriety says that iTunes 12.4 includes AppleScript additions. In 2016. Miraculous.
As timmorrislw points out in the comments, there’s a new iCloud Status of No Longer Available. This shows tracks that you added to your Apple Music library that record labels are no longer allowing to be streamed. It’s interesting to create a smart playlist with this condition, to find how many tracks have been removed. Previously, I had, as the comments said, a smart playlist excluding all the other statuses. Out of 16,000 tracks in my Apple Music library, 843 are no longer available.
And people wonder why I still prefer my local library.