The other day, my grandfather asked me if he could get rid of the who-knows-what PC for good, but he wanted to make sure that he could transfer his stuff to a new iPad in the future if this one ever broke. (Good question.) I told him to bring it to the nearby Apple Store and have them set up “ICLOUD BACKUP” for him. (He wrote that down.)
I figured that a “Genius” would quickly figure out whether it still had iOS 4, and if so, would just update it to iOS 5 or 6 and then set up iCloud backup.
But instead of doing a routine update, the Genius did a restore. And, apparently, didn’t explain what that was going to mean.
Communication of finicky technical stuff is still a challenge to those less-versed in it, but there’s no excuse for stuff like this.
I spend a while every month helping both of my parents with their respective computer problems (which have decreased since they both got a Mac, for what it’s worth). I set my father’s iMac up with Time Machine, and most things chug along normally. But every so often, something goes awry, and the things I end up fixing tend to be aspects of normal computer usage. They’re problems that you and I have managed to work around, but they’re frustrating behaviours to most people.
There’s a long way to go.