Pixel Envy

Written by Nick Heer.

Google Fails the Turing Test

Daavid Kahn buys a Nexus 4:

“Ricky” responded: “Thank you for contacting Google Play about the status of your order. I do apologize that you have not received your order. I could see how frustrating that could be. I will do everything I can to assist you.” He assured me that he was conducting a thorough investigation. His second response followed a day later: “Thank you for contacting Google Play about the status of your order. I do apologize for the confusion. I could see how frustrating that could be. I will do everything I can to assist you.” In that moment I was certain – Google had developed a powerful customer support AI, possibly codenamed “HALp”, and I was one of the first customers to interact with him/her/it. So far, it was failing the Turing test.