Pixel Envy

Written by Nick Heer.

What Happens When You Cross the Legendary Customer Service and Monopolistic Business Practices of an Airline With the Legendary Customer Service and Monopolistic Business Practices of a Cellular Company?

You get in-flight WiFi. Sam Grobart, Bloomberg:

Since pioneering the in-flight Internet business, Gogo has dominated, commanding about 80 percent of the market. And as often happens with near monopolies, Gogo has become a name people love to hate. “So, Gogo is officially a joke at this point, right?” is the title of a well-commented-on thread on the road warrior site FlyerTalk. “They’ve got a monopoly, and they just don’t care,” says pharmaceutical executive and frequent flyer Keith Lockwood.

Delightful.