Pixel Envy

Written by Nick Heer.

Samsung’s Galaxy Note 7 Recall Is a Nightmare So Far

Christina Warren, Gizmodo:

A week after Samsung’s “voluntary” recall of the Galaxy Note 7, customers have yet to be clearly told when and how they’ll be able to replace their devices — devices that could set cars, hotel rooms, or garages on fire — with new, working models. Samsung last week said customers would be able to exchange their phones for a refund or a new device but customers don’t have a clear idea on who to contact or when replacement devices might be available. Samsung USA has not replied to a request for comment from Gizmodo.

The US Consumer Product Safety Commission (CSPC) has now officially weighed in, urging all Galaxy Note 7 owners to power down their devices and not use them. CSPC says it is working with Samsung to announce a formal recall soon, which would result in clearer guidelines for consumers.

This is not only frustrating for consumers who are informed and trying to get a replacement, but properly dangerous for those who haven’t heard about this problem. Samsung was very quick to respond to early reports, but instead of immediately initiating a recall through CSPC, they’ve let this issue escalate.

I’m having a hard time writing about this without comparing it to the flurry of press coverage about “Antennagate”, followed by Apple’s quick response. That would be in bad taste.