Alex Hazlett of Mashable, reacting to the leaked Facebook moderator rulebook:
All we’ve had to go on about Facebook’s guiding principles have been generic platitudes from Zuckerberg until a few months ago, when he gave us a few thousand words of generic platitudes. The company has always clung mightily to vagueness – and secrecy. Facebook says it wants to protect free speech and to avoid censorship. But censorship is something to be avoided because it’s a mis-calibration: Something valuable was prohibited or erased. The banned book was worth reading. The activist’s speech needed to be heard. The silencing was a problem because of the values it acted against. Facebook has never understood that. They’ve operated at the level of the particular, and they have studiously avoided the theoretical that makes that particular worth fighting for.
Sure, if Facebook had decided to take an actual stand, they’d have had detractors. But if they’d been transparent about why, their users would have gotten over it. If you have principles, and you stick to them, people will adjust.
Instead, Facebook seems to change their policies based on the level of outrage that is generated. It contributes to a perception of them as craven and exploitative. This is why Facebook lurches from stupid controversy to stupid controversy, learning the hard way every. single. time.
I think Hazlett is right — Facebook ought to take some sort of stand. But I don’t think they will, because it’s too easy to coast between controversies that most people forget about after a day or two. We have regulatory bodies for a reason; without them, participants in many industries would also be briefly reactionary.