Companies Who Spam Their Best Customers

Shawn Blanc:

Getting junk mail and advertisements from companies I don’t do business with is annoying enough. But getting it from the companies which I have been a long-time and deeply invested customer is quite annoying.

I’d replace “quite annoying” with “practically infuriating”, but I agree entirely.

Update: Marco Arment also linked to Blanc’s article, adding his own personal hell:

We have a bare-bones FiOS phone line for emergencies, and we’ve given its number to almost nobody. It rings about twice a week, and nearly every time, it’s a Verizon telemarketer trying to upsell us.

Unbelievable. If people didn’t have to deal with these companies, they’d go out of business. Nobody would wilfully subject themselves to such a painful user experience.