Pixel Envy

Written by Nick Heer.

Consumer Reports: “Water is Wet”

Apple’s in-house technical support service, the Genius Bar, rated as high as support provided by phone or online. Whatever way readers asked for tech help—by phone (the most common way), online, or in person—Apple was also able to solve more computer problems. Independent shops that make custom computers came closest to Apple.

No kidding. According to Consumer Reports, Apple makes “the worst” of the top smartphones, but at least they have good customer service.

Genuine question: where does one take a Nexus, or a Samsung, or an LG for service? Best Buy? Your cell carrier? The list seems to be filled with companies that are annually ranked as some of the worst in terms of customer service.