Juli Clover, MacRumors:
Apple is planning another shakeup within its retail stores, according to a source who shared the company’s plans with MacRumors. At the end of April, Apple plans to eliminate certain retail positions, including Business Manager, Business Events Lead, Events Coordinator, and Events Lead.
Apple Store Leaders began informing affected employees about the change earlier this week, and many were caught off guard by the sudden sunsetting of specialized positions that have long existed at retail stores.
Our source says that the elimination of the Business Manager position is something of a shock because Business Managers lead the Business Team and are responsible for bringing in up to 20 percent of overall store sales.
This news comes just a few weeks after an overwhelmingly positive report on Apple’s success in the enterprise, making it all the more surprising. IT managers said that they loved the purchasing and support experience, but can that be maintained after many of the business-centric roles in retail stores are eliminated? Given my own recent tech support experiences, I’m not so sure.