Recent Actions by Adobe Are a Case Study in Why Customers Don’t Like Subscriptions

A neat thing about the software-as-a-service model — which, by the way, is a loathsome phrase — is that you get updates to your apps all the time.

On the other hand, you must install those updates; many of these apps don’t even give you a choice. So if a feature no longer behaves as it used to, or it’s buggy, or a crucial option is dropped, you’re out of luck.