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May 15, 2019 ⌥

Recent Actions by Adobe Are a Case Study in Why Customers Don’t Like Subscriptions ⇥ mjtsai.com

A neat thing about the software-as-a-service model — which, by the way, is a loathsome phrase — is that you get updates to your apps all the time.

On the other hand, you must install those updates; many of these apps don’t even give you a choice. So if a feature no longer behaves as it used to, or it’s buggy, or a crucial option is dropped, you’re out of luck.

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© Nick Heer

Assembled from bits daily in Calgary and around the world.
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