What Happens When You Cross the Legendary Customer Service and Monopolistic Business Practices of an Airline With the Legendary Customer Service and Monopolistic Business Practices of a Cellular Company? ⇥ bloomberg.com

You get in-flight WiFi. Sam Grobart, Bloomberg:

Since pioneering the in-flight Internet business, Gogo has dominated, commanding about 80 percent of the market. And as often happens with near monopolies, Gogo has become a name people love to hate. “So, Gogo is officially a joke at this point, right?” is the title of a well-commented-on thread on the road warrior site FlyerTalk. “They’ve got a monopoly, and they just don’t care,” says pharmaceutical executive and frequent flyer Keith Lockwood.

Delightful.