Technical Mishaps Are Not Always Meddling Plots ⇥ techdirt.com

Mark Bergen and Dawn Chmielewski, reporting for Vox — or perhaps Recode — in June 2016:

The latest charge comes from SourceFed, a stray pop culture web and video site. It uploaded a short YouTube video on Thursday charging Google with deliberately altering search recommendations — through its function that automatically offers suggestions as a query is typed — to give positive treatment to Clinton.

Google vehemently denied the charges. “Google Autocomplete does not favor any candidate or cause,” a rep wrote. “Claims to the contrary simply misunderstand how Autocomplete works.”

A spokesperson for Google explained the search engine’s autocomplete feature will “not show a predicted query that is offensive or disparaging”, which is understandable. Eight years later, that appears to be how Google continues to work. A search for donald trump cr offers just one autocompleted suggestion: crypto. Another, for donald trump fe, presents no autocompletion suggestions even though he is a convicted felon. One can see why Google would choose to err on the safe side.

Mike Masnick, Techdirt, after a series of similar claims spread over the past few weeks:

The key point here is that some of this stuff just happens. It’s part of how algorithms work. Sometimes they make mistakes. Sometimes you disagree with why they do things. And people need to stop overreacting to it all. Most of the examples discussed in this article were just normal things that happen all the time, but which got a ton of extra attention because everyone’s on edge and amped up.

That doesn’t mean people shouldn’t be on the lookout for stuff, but don’t immediately jump to conclusions and assume malfeasance.

It is reasonable to want to hold technology companies to a high standard and expect them to be more competent, especially when it comes to election-related topics. In some cases, systems are being triggered as they should, but they are poorly explained to users by generic error messages. Others are just broken. None of this should be surprising in an era where even the largest platforms seem to be so fragile as to be held together by the software equivalent of thumbtacks and glue sticks.