Annotators in Kenya Describe How They Review Sensitive Data Captured by Meta’s Ray-Bans ⇥ svd.se

Naipanoi Lepapa, Ahmed Abdigadir, and Julia Lindblom, Svenska Dagbladet:

The workers in Kenya say that it feels uncomfortable to go to work. They tell us about deeply private video clips, which appear to come straight out of Western homes, from people who use the glasses in their everyday lives.

Several describe video material showing bathroom visits, sex and other intimate moments.

Another worker talks about people coming out of bathrooms.

It is appalling that massively rich corporations like Meta continue to offload critical tasks like these onto people who receive little support or pay. I recently finished “Ghost Work” by Mary L. Gray and Siddharth Suri and, while not my favourite book nor surfacing anything conceptually new, is worth your time. Meta can and should be doing far better, but can avoid association with labour atrocities better than, say, Nike in the 1990s in part because I doubt most people think too much about human intervention in artificial intelligence. Meta does not celebrate the hard work of its contract labour in Kenya; it does not even acknowledge them.

Speaking of not acknowledging the human labour involved, this story is the obvious nightmare you would expect. Some of these incidents of sensitive video recordings appear to be accidental, while others are seemingly deliberate. Without excusing the people who seem to be recording creepy videos on purpose, I assume few people would have believed it would be seen by someone at a company they probably have not heard about.

At first glance, it appears that we have significant control over our data. It states that voice recordings may only be saved and used for improvement or training of other Meta products if the user actively agrees.

But for the AI assistant to function, voice, text, image and sometimes video must be processed and may be shared onwards. This data processing is done automatically and cannot be turned off.

This is the kind of thing I would expect would be bundled into the additional diagnostic information Meta asks if you would like to opt into sharing. But Meta says this “does not include the photos and videos captured by your glasses”. That is, as this investigation found, part of the mandatory data collection.

This is offensive on behalf of users who might be less likely to consent if they had this full information. But it is also offensive to their romantic partners, friends, acquaintances, and passers-by, none of whom agreed to have their image or conversations adjudicated by these contractors.