Reported iMessage Bug Isn’t a Bug ⇥

Jim Dalrymple:

It was like the perfect storm of circumstances. If the employee had of simply toggled the iMessage on and off, or if the customer had of put in a different SIM card, none of this would have happened.

“This was an extremely rare situation that occurred when a retail employee did not follow the correct service procedure and used their personal SIM to help a customer who did not have a working SIM,” Apple representative Natalie Harrison told The Loop.