Private Systems for Public Services ⇥ fosstodon.org
The rise of Mastodon has made me so much more aware of government services requiring us to use private companies’ systems to communicate with them and access services.
Sitting on a Dutch train just now I was shown on a screen “feeling unsafe in the train? Contact us via WhatsApp”.
Jones says the railway operator’s website also contains SMS reporting instructions, but that was not shown on the train itself.
One of the side effects of the decline of née Twitter is in the splintering of its de facto customer support and alert capabilities. Plenty of organizations still use it that way. But it should only be one option. Apps like WhatsApp should not be the preferred contact method, either. Private companies’ contact methods should be available, sure — meet people where they are — but a standard method should always be as easily available.