Google Lost User Data, Makes Its Recovery a Problem for Users ⇥ theregister.com

Simon Sharwood, the Register:

Over the weekend, users noticed their Timelines went missing.

Google seems to have noticed, too, as The Register has seen multiple social media posts in which Timelines users share an email from the search and ads giant in which it admits “We briefly experienced a technical issue that caused the deletion of Timeline data for some people.”

The email goes on to explain that most users that availed themselves of a feature that enables encrypted backups will be able to restore their Maps Timelines data.

Once again, Google provides no explanation for why it is incapable of reliably storing user data, and no customer support. Users are on their own.