Day: 27 January 2020

Today is the tenth anniversary of the day that Steve Jobs took the stage at Yerba Buena and introduced the world to the iPad. It went on sale in April 2010 and ended up being Apple’s fastest selling new product ever.

Plenty of writers have been acknowledging this anniversary today — Tom Warren at the Verge and John Voorhees at MacStories both wrote articles worth your time; Ryan Houlihan of Input interviewed Imran Chaudhri and Bethany Bongiorno, both of whom worked on the original iPad.

But no article has hit the mark for me quite like John Gruber’s:

The iPad at 10 is, to me, a grave disappointment. Not because it’s “bad”, because it’s not bad — it’s great even — but because great though it is in so many ways, overall it has fallen so far short of the grand potential it showed on day one. To reach that potential, Apple needs to recognize they have made profound conceptual mistakes in the iPad user interface, mistakes that need to be scrapped and replaced, not polished and refined. I worry that iPadOS 13 suggests the opposite — that Apple is steering the iPad full speed ahead down a blind alley.

I agree with Gruber’s criticism of the iPad’s multitasking model in design terms, but I find myself increasingly frustrated by the myriad ways using an iPad makes simple tasks needlessly difficult — difficulties that should not remain ten years on.

There are small elements of friction, like how the iPad does not have paged memory, so the system tends to boot applications from memory when it runs out. There are developer limitations that make it difficult for apps to interact with each other. There are still system features that occupy the entire display. Put all of these issues together and it makes a chore of something as ostensibly simple as writing.

Writing this post, for example, involved tapping a bookmarklet and saving the title and link URL as a draft. I rewrote the title, selected it — with some difficulty, as text selection on the iPad remains a mysterious combination of swipes and taps — then tapped the “Share” option and passed the selection to the Text Case app. The title case-converted text was placed on my clipboard with a tap, as there’s no way for the app to simply replace the selected text inline, and then another incantation was performed to select the title again and replace it with the text on the clipboard. As I typed out the body text, words were inexplicably selected and the cursor was moved around. Sometimes, after holding the delete key to remove a few words, the keyboard would be in uppercase mode. To get all of the links for the second paragraph, I had to open a few Safari tabs. I received a message notification midway through this and needed to open Notification Centre to read it, which took over the whole display for a handful of balloons half its width. I tapped to reply, then switched back to Safari. It had apparently been dumped from memory in the background, perhaps because I opened the photo picker in Messages, so the tabs I opened before had to reload.

Each of these problems is tiny but irksome. Combined, it makes the iPad a simplistic multitasking environment presented with inexplicable complexity.

No device or product I own has inspired such a maddening blend of adoration and frustration for me as the iPad, and certainly not for as long in so many of the same ways.

Last month, you may remember, Avast’s web browser extensions were caught collecting every website users were visiting for sale by its Jumpshot subsidiary. Those extensions were pulled and the company insisted that the information had no personal information attached:

As a final assurance, [Avast CEO Ondrej Vlcek] told Forbes he recognizes customers use Avast to protect their information and so it can’t do anything that might “circumvent the security of privacy of the data including targeting by advertisers.”

“So we absolutely do not allow any advertisers or any third party … to get any access through Avast or any data that would allow the third party to target that specific individual,” he adds. […]

Instead of behaving more ethically, Avast decided to turn their free antivirus software into a piece of spyware.

Joseph Cox, Vice:

The documents, from a subsidiary of the antivirus giant Avast called Jumpshot, shine new light on the secretive sale and supply chain of peoples’ internet browsing histories. They show that the Avast antivirus program installed on a person’s computer collects data, and that Jumpshot repackages it into various different products that are then sold to many of the largest companies in the world. Some past, present, and potential clients include Google, Yelp, Microsoft, McKinsey, Pepsi, Sephora, Home Depot, Condé Nast, Intuit, and many others. Some clients paid millions of dollars for products that include a so-called “All Clicks Feed,” which can track user behavior, clicks, and movement across websites in highly precise detail.

Avast claims to have more than 435 million active users per month, and Jumpshot says it has data from 100 million devices. Avast collects data from users that opt-in and then provides that to Jumpshot, but multiple Avast users told Motherboard they were not aware Avast sold browsing data, raising questions about how informed that consent is.

Michael Kan, PC Magazine:

The data collected is so granular that clients can view the individual clicks users are making on their browsing sessions, including the time down to the millisecond. And while the collected data is never linked to a person’s name, email or IP address, each user history is nevertheless assigned to an identifier called the device ID, which will persist unless the user uninstalls the Avast antivirus product.

[…]

“Most of the threats posed by de-anonymization — where you are identifying people — comes from the ability to merge the information with other data,” said Gunes Acar, a privacy researcher who studies online tracking.

He points out that major companies such as Amazon, Google, and branded retailers and marketing firms can amass entire activity logs on their users. With Jumpshot’s data, the companies have another way to trace users’ digital footprints across the internet.

According to the Jumpshot privacy policy, granular data like this is shared with LiveRamp, among other companies. On its website, LiveRamp brags about its ability to connect customer-specific data from multiple providers under a single identification number. So, it’s not your name, but it is a name, and it’s specific to you. LiveRamp insists that it implements “privacy by design”, but it’s hard to square that with the company’s stated abilities.

Of course, Avast knows de-anonymization is trivial. That’s why it sells an anti-tracking product that explicitly promises to “disguise your online behavior so that no one can tell it’s you” for just $65 per year. That’s nice of Avast: it will sell your identity, and also sell you a product that promises to prevent companies from selling your identity.

Update: Avast has announced that they are shutting down Jumpshot.